02 · What we build
Maintenance Triage
Maintenance coordination is eating your admin team alive. This stops that.
Inbound requests categorized, dispatched, tracked, and closed — without your coordinator touching it. 30 to 50 percent reduction in coordinator hours.
The problem
Maintenance coordination eats hours of admin time and resolution times stretch for days.
What it does
Categorizes inbound requests by urgency, dispatches the right vendor, tracks status, updates tenant, closes out in the PMS.
Typical result
30 to 50 percent reduction in coordinator hours, 40 percent faster resolution.
Pricing
Build fee
$7,000 – $15,000
One-time setup and deployment
Monthly retainer
$2,500 – $5,000
Monitoring, improvements, support
Timeline
4 – 8 weeks
Deployment includes vendor routing configuration, PMS integration, and tenant-facing communication setup.
Capabilities
01
Categorizes inbound maintenance requests by urgency (emergency, urgent, routine)
02
Dispatches to the right vendor from your approved vendor list automatically
03
Sends status updates to tenants at each stage of the work order
04
Escalates emergency requests (water, gas, heat) to on-call contacts immediately
05
Tracks work orders end-to-end and closes them out in your PMS
06
Provides weekly report on resolution times, vendor performance, and open tickets
07
Flags repeat issues for portfolio-level pattern analysis
Questions
How does it know which vendor to dispatch?
We build a vendor routing map during the setup phase based on your approved vendor list, trade categories, and geographic coverage. The system dispatches based on issue type, urgency, and vendor availability.
What happens for true emergencies?
Emergency escalation runs on a separate, faster path. Water, gas, heat, and security issues trigger immediate calls or texts to your on-call staff, regardless of time of day.
Does it work with our existing work order system?
Yes. We write back to your PMS work order module. We currently support Buildium, Rent Manager, and AppFolio via export integration.
Will tenants know they're talking to an automated system?
We recommend disclosure. The system identifies itself clearly and hands off to your team for any situation where a human is needed.
Ready to get coordinator hours back?
Start with the free audit. We'll identify your highest-leverage maintenance automation opportunities.
The other systems
Works with your PMS
Buildium and Rent Manager connect through their APIs. AppFolio uses email and exports. Yardi is scoped case by case.
Buildium
Full API integration
Rent Manager
Full API integration
AppFolio
Email + export integration
Yardi
Voyager and Breeze, case-by-case